Overview
Leo Vegas casino multi software casino and unfortunately have demonstrated a willingness to enforce their terms and conditions in an inconsistent fashion in such a way to benefit the casino financially.
Trustworthiness
During a recent complaint, Leo Vegas enforced a maximum bet rule when a player hit a large win, confiscating funds, but refused to apply the same term consistently to several months worth of wins and losses where the same rule had been consistently broken. If the play is to be considered null and void when the player won, then it should equally be void where the player broke the rule and lost.
This inconsistent and bias approach provides an incentive for the casino specifically not to inform the player where their play as broken rules as long as the player is losing, as the casino knows that when the player wins they will simply void their winnings. As such this creates a ‘no win’ situation for the player and is highly unethical.
Payout SpeedUsing Neteller all of our reviewers report withdrawal normally paid within 24 hours.
Maximum Withdrawal – £4000/day and £20000/month
Minimum Withdrawal – None listed
Banking options available – Credit/Debit cards, Neteller, PaySafeCard
We recommend using Neteller for speed, convenience and security.
Bonuses
200% up to £100.
Cashable – Can be withdrawn once the wagering requirement is complete.
Wagering Requirements;
- Slots – 35xbonus
- Blackjack – 350xbonus
- Roulette – 350xbonus
- Baccarat – 350xbonus
- Video Poker – 350xbonus
- Table Poker – 350xbonus
Adjustments to ratings;
- Bonuses on subsequent deposits (+1) – 2nd deposit 100% up to £150, 3rd deposit 50% up to £200, 4th deposits 25% up to £250
Game Weightings (already account for in Wagering Requirements)
- Slots (all varieties) 100%
- Table Games 10%
- Video Poker 10%
- All other games 100%
Notes
Promotional bonuses, Competitions and Free spin offers are only available to users from Austria, Switzerland, The Netherlands, Germany, Finland, Norway, United Kingdom and Sweden.
SoftwareLeo Vegas casino use NetEnteraitmen software for their instant play casino and overall have 25 casino softwares according to their live chat agent. They also add in a selection of slots games from BetSoft, Play ‘n Go, NextGen Gaming, iSoftbet and many more.
Licencing
LeoVegas hold the following gambling licenses :
- United Kingdom Gambling Commission – The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. LeoVegas currently use IBAS.
- Malta Gaming Authority – In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we’ve managed to resolve a number of credible player issues working with the MGA.
Closing Thoughts
Until Leo Vegas wake up to the reality that rules are rules and have to be enforced in such a way as to ensure that players as well as the casino are treated fairly, they’re never going to be a market leading operation.