UK – Bovada

Bovada

Why We Prefer Bovada Over Others

While there’s still a lot of competition in the US online gambling market, the amount of high-quality operations is surprisingly low. For example, the luxury of being able to cashout your winnings is, as scary as it sounds, unavailable at many sites, and there’s only a short list of reliable sites. We rank Bovada as the #1 option for US residents, and here’s why:

  • They deliver the fastest check cashouts in the US. Well, faster than any other US gambling site excluding the sites in states with legalized online gambling.
  • They take care of customers. With both phone and e-mail support, this site delivers great experiences by putting a lot of effort into their customer support.
  • They have great software. We consider their gaming software the finest in the US for both casino and poker games. Their instant-play versions and mobile games are especially good.
  • They have a long history in the online gambling business. There are people behind Bovada’s operations that used to operate Bodog – a site that’s been in the business since early 2000. Some of the people have been in the business 15+ years.

Customer Service

Bovada’s customer service has always treated me well. You can contact them via phone support (1-888-263-0000) or e-mail support — I’ve never tried contacting via phone number, but if the quality of their e-mail support is anything to go by (fast replies and thorough answers), you’ll have a nice experience with their phone support as well.

Some people accuse Bovada of “not listening to its players.” In most cases, these are the players who complain about anonymous tables, not being able to join waiting lists, etc. All of those decisions were made with recreational players in mind, and since the site is now more enticing to recreational players, educated players should love the current situation even more instead of complaining (there’s a higher percentage of recreational gamblers to play against).

Bovada’s customer service is also perhaps the most active out of any online poker room in the world at participating in discussions at online poker forums (many of the top internet poker forums now have “Bovada Service” users who are there to answer any questions about the site). As incredible as it sounds, customers are sometimes getting answers to questions without even directly contacting them.

Deposit Options

Depositing money to Bovada

Bovada offers two deposit methods:

  • VISA Credit / Debit / Gift Cards.
  • Moneygram (called “Rapid Transfer” at Bovada)

A card deposit is the easiest and fastest of Bovada deposit options. You need a Visa credit, debit/check or gift card that’s eligible for online and international purchases.

It’s worth noting that even if your card fulfills the criteria, the transaction is never certain to go through, which unfortunately is typical for gambling-related transactions in the USA. Netspend debit cards have had a high success rate lately, and the cards that you should stay away from are Greendot and Vanilla VISA cards.

There’s one negative with Bovada deposits: they charge a 4.9% fee for card deposits except for the first deposit. Betonline is the only other US poker site that charges for such transactions (6%). Take this into account when depositing to Bovada especially if you’re going for the minimum deposit, since even though they claim a minimum deposit limit of $20, in reality you have to deposit the minimum of $20+4.9%.

Minimum Card Deposit: $20
Maximum Card Deposit: $500

Rapid Transfer (the equivalent of Moneygram) is a handy way to deposit and withdraw money to and from Bovada.lv. It takes 15 minutes for a deposit and 24 hours for a withdrawal to arrive. By depositing $300 or more at a time and withdrawing max. once a month, Bovada takes care of all the transaction fees. (Otherwise deposit fees are $12-$20 and withdrawal fees $20-$60.)

Minimum Rapid Transfer Deposit: $10
Maximum Rapid Transfer Deposit: $800

Pros & Cons

Credit / Debit / Gift Cards:

  • Fast, convenient and easy-to-use.
  • No need to visit any live locations to send the money.
  • A low minimum deposit limit ($20).
  • Sometimes fail to work for gaming transactions.
  • A 4.9% deposit fee (most credit card poker sites take no fees).
  • Must cashout via a check (takes a couple of weeks).

Rapid Transfer:

  • Fast and reliable.
  • Rapid Transfer cashouts are processed faster than checks.
  • You need to visit a live location to send the money.
  • A relatively high deposit fee ($12-$20).
  • A high minimum deposit ($100).

Cashout Options

Bovada.lv offers two withdrawal methods:

  1. Checks
  2. Rapid Transfer (the equivalent to Moneygram)

Your available withdrawal option depends on the way you deposited money to Bovada; if you made a credit card deposit, you can withdraw the money as a check (Bovada has the fastest check payouts out of all US poker sites); if you made a Rapid Transfer deposit, you can withdraw the money by using Rapid Transfer.

To be eligible for a withdrawal after having made a credit card deposit, you must complete the credit card verification form on Bovada’s website.

How to cashout from Bovada:

  1. Select the payout method.
  2. Enter the amount you want to cashout.
  3. Confirm your address information.
  4. Click ‘Request Payout’.

What are the withdrawal limits?

  • For check withdrawals: $20-$3,000.
  • For Rapid Transfer withdrawals: $100-$750.

Are there any cashout fees?
The first check withdrawal of each month is free. If you want to cashout more than once a month, the rest of the cashouts cost $50 each. (In case you make a deposit and then, without using the money, decide to withdraw it, Bovada may charge a fee).

Here are their Rapid Transfer cashout fees:

Cashout Amount Fee
$100 – $199 $20
$200 – $399 $30
$400 – $599 $45
$600 – $750 $60

Payout Speed

Bovada.lv has the fastest cashouts for US players as of now (unless you live in Delaware, Nevada and New Jersey where you can order ACH cashouts at regulated online poker rooms). Bovada delivers checks in 1-2 weeks (recent reports indicate that they deliver these in 10 days) when many of their competitors take several weeks and some even months.

Rapid Transfer payouts take a maximum of 24 business hours, after which you can collect your withdrawal at a local Moneygram location.

It’s been increasingly hard to find US poker sites that process cashouts fast. Some sites claim to deliver checks in a couple of weeks but take months (even half a year in the case of relatively popular Lock Poker). Bovada is the biggest US poker site but incredibly also has the fastest withdrawal processing times.

Throughout Bodog’s 15+ years in the online gambling business, no payout issue or dispute has been left unresolved. The only two Bovada payout issues that I recall were in 2008 and 2011 when checks took a long time to process (longer than usual, that is – they still delivered checks faster than most gambling sites do normally). But those were small issues and it’s remarkable how well they’ve done for such a long time.

2008 Payout Delays

Bodog’s payouts were delayed in 2008 and for a good reason: Maryland DOJ and IRS seized $25 million of Bodog’s money as the dollars were sitting on their payment processor’s account. An undercover agent registered an account at Bodog and made two cashouts during the year of 2007, which helped the IRS to seize the money. (Citypaper published a great article on the subject called The Ghost Hand.)

2011 Payout Delays

We have no real information on what caused Bovada payouts to be delayed in 2011. They claimed to be in the process of changing payment processors in order to deliver checks faster in future which then slowed down current check processing. I don’t know if this was the real reason but they surely figured out how to deliver checks fast afterwards.

Bonus Offers & Promotions

  • You’ll qualify for the Bovada bonus automatically by signing-up at Bovada without using a Bovada bonus code.
  • Bovada’s bonus offer is decent for beginners. You get 60 days to clear the bonus (after you’ve made your first deposit), you can clear the bonus at any stakes you want and the terms are straightforward.
  • Bovada caters to recreational players which forces Bovada to make welcome bonuses simple and relatively easy to clear.

First Deposit Bonus

Big poker bonuses are useless unless they can be reasonably cleared. Some bonuses are impossible to clear for beginners; for example, they might take ridiculous amounts of playing to clear in relatively little time or they can only be cleared above micro stakes.

Fortunately, the poker bonus offer is good for beginners. You get 60 days to clear the bonus (after you’ve made your first deposit), you can clear the bonus at any stakes you want and the terms are straightforward. They cater to recreational players which forces them to make their welcome bonuses simple and relatively easy to clear.

How Do I Clear the Bonus?
You clear the poker bonus by reaching new bonus levels; you reach new bonus levels by earning poker points; you earn poker points by generating rake for Bovada.

The more bonus you earn, the easier it gets to clear additional bonus. For example, level three is $100 for 750 poker points while level five is $150 for 1,500 poker points. (Going from level four to level five was 25% easier than going from level one to level two, for instance.)

Here are the charts:

Bovada Poker rake (per pot) to poker points.
Rake generated Points earned
$1.00 – $3.00 1.00
$0.50 – $0.99 0.50
$0.25 – $0.49 0.25
$0.05 – $0.24 0.10
$0.01 – $0.04 0.05
$1 in tournament fees 3.00
“Poker points earned” translated to “bonus released”.
Points earned Bonus released
50 $10
250 $40
750 $100
1500 $150
3000 $300
5000 $400

Will Additional Deposits Qualify for the Bonus?
Only the money deposited on the same calendar day as your first deposit will qualify for the Bovada Poker deposit bonus. If you deposit $100 next Tuesday and later on that Tuesday deposit another $100, you’ll be eligible for $200 in bonuses.

Should you deposit the additional $100 on Wednesday, however, you’ve already missed the boat and won’t qualify for the bonus.

Do I Need a Bovada Bonus Code?
There is no Bovada bonus code at the moment; you can qualify for the bonus simply by signing-up at their website.

Reload Bonuses
They award reload bonuses only to certain players – whether these players are selected randomly or have to meet certain criteria is unknown. There are no poker reload bonuses available for everyone.

Other Poker Bonuses
In addition to the poker deposit bonus, Bovada players are eligible for a Bad Beat Bonus(win 100 x the big blind, up to $1,000) and a Royal Flush Bonus (win 50 x the big blind, up to $200).

Other Bonuses

You get a 100% welcome bonus (up to $3,000) for your first Bovada Casino deposit and a 50% free bet bonus up to $250 for their sportsbook. How long does it take to clear the bonuses?

Their casino bonus requires you to wager the deposit and bonus amount 25 times over until you can cashout. For a $100 deposit, therefore, you need to wager 25 times $200 (includes both deposit and bonus amounts), or $5000.

Their sportsbook bonus can be cleared by wagering 3 times the deposit plus the bonus amount. For the full bonus, you have to bet $500 and you’ll get $250 in bonus money, which means that in total you need to wager 3 times $750 (or $2250) to clear the full bonus.

You have 60 days to clear the bonus offers.

UK – Black diamond casino

Black Diamond General Review

Black Diamond Casino was the first Top Game casino to be launched by the Deckmedia group in 2008.  The casino hit the internet gaming community with a giant splash as it featured the best casino games featured at Top Game as well as a lucrative VIP Program.

Players at Black Diamond will be greeted by a nice welcome bonus package of $999 on their first 4 deposits, including a $25 Free Chip to test all of the different games.  Although Black Diamond stands out because of the unique Top Game slots, it also offers excellent table games and specialty games.

Feel the power of the Black Diamond as you increase your reward points with each spin or hand of blackjack.  Each time you decided to play, your reward points will increase.  This means that you will be able to eventually cash in these points for extra cash in your casino account.

All casino players from the USA will be able to deposit freely at Black Diamond.  This means that their credit cards (Mastercard, Amex and Visa) will all be accepted as well as the different online wallets out there.  High Rollers love Black Diamond because of these unlimited deposit options that allow them to deposit large sums – just as if they were in a Vegas-style casino.

Whenever you want to cash out, just go into the banking section and select your preferred method.  This will be processed quickly and you will receive your winnings in a matter of just a few days.  The 24/7 customer support team will be able to assist you with any questions.

Black Diamond is always upping its promotions and giving players exactly what they need.  It’s best to check out the casino daily to see what kind of bonuses and gifts are available to you.  Each week, there is something new and fresh.

They say diamonds are a girl’s best friend – well, the Black Diamond is everyone’s best friend!

UK – Dash Casino

Dash Casino

Players who are well-versed in online casino circles will no doubt have heard of 32Red casino, but you can add Dash Casino from the 32Red stable to your hard drive if you feel so inclined. 32Red’s reputation is very good and has widely been regarded as the benchmark for online casinos for several years and Dash casino is pretty much identical. Licenced in Gibraltar and with a friendly and efficient support team, it offers solely Microgaming casino games in download or Instant Play formats.
Dash casino’s reputation is as good as 32Red casino simply because the team know how to treat players and both feature in my list of favourite casinos. Dash casino has a huge games choice and it’s pretty much a question of “you name the game, we have it”! Several variants of Blackjack exist and more variations of video poker than you’ll ever need, Of course you get Bacarrat, Craps, 3 different types of Roulette, Keno etc etc…plus some 400+ casino slots including Microgaming’s excellent array of “bonus slots”. What it doesn’t have s famous land-based slot games but the choice is so good they aren’t really missed.
Dash casino uses the new “Instant Bonus” system so even if you are experienced you will want to check out the Terms on the Dash website. The idea is that it makes it simple…but I’m not a bonus player so I’ll leave you to review whether they compare to the likes of Roxy Palace or Allslots casino on that score! I like the fact that at Dash casino, the bonus needs to be claimed rather than being “auto” credited as this means players (like me) who prefer to wager without restrictions can choose to do so.
If you are a regular player looking for a casino who will treat you right, play a fair game, pay you promptly and reward you with loyalty gifts from time to time, then Dash casino is a good option however, if you think you could become a VIP and like rewards to go with it, then sister-casino 32Red is a better choice as it gets more attention. Why, I have no idea but it does.
Dash casino supports a fair few banking options (Euros, US Dollars, Canadian Dollars and UK Pounds): debit and credit card, NETeller, UKash, Firepay and Direct Wire. Unusually they will also allow withdrawals to a credit card (where legally applicable) and have a 24 hour “reverse pending” period in place but no weekend cashout processing anymore. Another nice touch at Dash is that the casino support staff will happily flush your winnings if you don’t want it kept in a reversible state for the 24 hours…just email them after you withdraw.

UK – Betway

Betway1

If you are looking for a trustworthy, well-run, and fun place to play online in Canada, Betway Casino could be exactly what you are hoping to find. While some international online casinos may be off limits, at Betway Casino, Canadian players are welcome any time.

In fact, Betway Casino, established in 2006, licensed in Malta, and eCogra certified, has become one of the leading choices of Canadian online gamblers. Betway has also become very popular in Europe and Australia. Unfortunately, at this time, no one from the U.S. is allowed to play.

The casino is powered by up-to-date, state-of-the-art, very user-friendly software from Microgaming, one of the most trusted names in the business. The software can be quickly and easily downloaded onto your computer. Or, if you prefer, you can use the no download instant play flash version. You can also access the casino on your smartphone, mobile or tablet app.

If blackjack is your game, you can choose from the classic, Atlantic City, and European versions. If roulette is the game you can’t resist, improve your odds and play European Roulette Gold or French Roulette Gold with a single zero wheel instead of American Roulette with a double zero wheel.

The French style of roulette is your best bet of all for the game due to the addition of another favorable rule. This is the so-called “La Partage” rule whereby if you were to make an even money “outside bet,” and the ball lands on zero, you only lose half of your bet. This is how the house edge stacks up in each of these roulette variations: American Roulette: 5.26%, European Roulette: 2.7%, and your best bet, French Roulette: 1.35%.

But what if you have several numbers you would like to play? You could, of course, bet on as many numbers you wish, but with one wheel, only one number can win at a time. So while you are increasing your chances of winning by betting more than one number, you are also betting against yourself.

Even worse, is the frustrating experience of seeing the same number you bet on and lost with come up a winner on the table next to you. Betway Casino solves both of these problems with Multi-Wheel Roulette, a game that uses one number board but 8 wheels. For each spin, select how many wheels you wish to play, from 1 to all 8. The more wheels you play, the greater your chance of winning, but also, the more money you will have to bet.

Welcome Bonus

Betway Casino, just like most major online casinos today, offers all new players an attractive Welcome Bonus. The Betway online gambling bonus is an exceptionally generous one, up to $1,500. However, you don’t receive the full $1,500 all at once. First, you have to make the requisite deposits; then, before you can make any withdrawals, you will have to show the required play.

UK – EuroGrand Casino

Eurogrand Casino1

EuroGrand Casino was one of the first to introduce elegance to the online casino world. From the landing pages to their casino software, EuroGrand exudes European class while also adding the type of attention to detail that is not often seen at other casino operators. Mix in the fantastic game variety – you can even play with live dealers – and you have one of the best online casinos currently in the business.
Promotions
EuroGrand Casino has a fantastic bonus offer in place for new players. If you sign up through CasinoTop10 you will get a 100% bonus up to $1000 PLUS an extre $25 Free spins.
You can also get a $50 bonus for every friend you refer to EuroGrand Casino – granted your friend deposits at least $10 upon signing up – and also up to 15% in deposit bonuses when using payment methods like PayPal, Moneybookers, Neteller or EcoCard when funding your account.
VIP Benefits
Most online casinos will place you in their lowest VIP level upon signing up, leaving you to work your way up the ladder by earning comp points based on game play. At EuroGrand things are a bit different however, as you will have to be invited into the exclusive VIP system.
Once you have earned enough comp points, you will get an invitation to join the VIP club. Here you will enjoy higher wager limits, faster withdrawals, exclusive events, special promotions, bigger bonus offers and higher comp point conversion rates.
Software
EuroGrand is powered by PlayTech, which sits in the upper echelon of casino software providers along with Microgaming. EuroGrand does not have an instant casino, so you will have to download and install the PlayTech software on your computer or virtual environment. The set up process is very simple and you should have the casino installed within a couple of minutes. Once inside you will have access to over 90 high quality games, including some big network jackpots like Beach Life and Gold Rally.
EuroGrand also has a Live Casino where you can play Roulette, Blackjack, Casino Hold’em and Baccarat with real, professional dealers. These live dealer games add an extra dimension to online casino gaming and are extremely entertaining. If you are looking for something new or different, do not hesitate to try EuroGrand’s live dealer section, as it brings the authentic brick and mortar casino ambiance right into the comforts of your house.
Mobile Casino
If you own an Andriod or iOS powered mobile device you will love EuroGrand’s mobile site. Just point your mobile browser to egmc.mobi and you will have access to various games like mobile Roulette, mobile Blackjack and the mobile version of Gold Rally. The games have been adapted to mobile devices and can easily be played while using your touch screen. You can also securely make deposits via your mobile device, which is a must if you are gaming while on the go.
Customer Service
Customer service is always important, but it becomes even more important when you have the player volume that EuroGrand Casino gets through the virtual doors. EuroGrand steps up to the plate however with one of the best customer service teams currently operating. EuroGrand’s support staff is available 24/7 and can be reached via email, fax, phone and live chat. If you’re in the UK or Canada you can even call for free.
We put this knowledgeable staff to the test and they passed with flying colors every time. Emails were replied within 24 hours and general questions were handled professionally and efficiently via the live chat module.
Payment Methods
EuroGrand offers a wide variety of payment methods – perhaps the biggest variety we’ve ever come across – including credit cards, electronic wallets like Skrill and country specific options like iDeal. EuroGrand Casino also offers PayPal as a payment method, which is pretty fantastic.
Just about every payment method allows for instant deposits (bank transfer excluded), with deposit bonuses that range between 10 and 15%. Not every currency is supported by every payment method however, so make sure to check which payment options can be used with the currency that you wish to deposit in.
Conclusion
EuroGrand Casino is a classy, multilingual European casino that exudes style, quality and exclusivity. There’s just so much to love about this casino, starting with their terrific games, big promotions and stacked jackpots. Add an invite-only VIP system, live games and a safe and easy to use mobile casino and you have on the best and highest ranking online casinos currently out there. Sign up now at EuroGrand Casino and experience the European class that has become their trademark.

UK – 888 Casino

888-casino-online

The number 8 is lucky, and the bonuses on this site are meant to elevate your luck – every time you log on to play. If you are signing up for the first time, you will enjoy 100% discount match up bonus of up to $200 or £100 on your first deposit in 888 Casino.

There is so much more that this site has on offer. Every time you refer a friend and get them to join in on the fun, you will get a $30 bonus when your friend signs up. There are also plenty of bonuses you can receive as a play through by game. These include a match bonus of 20% for craps, 5% for poker games and roulette, and for blackjack, you can get a 10% bonus.

If you are a first-time player, then this is the site for you as there is a no deposit bonus that you can enjoy. This bonus adds up to £88 and has a wagering requirement of 30x on the slots and parlor games.

888 Casino is committed to its players and this is the reason they strive to ensure that they always keep you on the edge of your seat with every single game that you participate in. With the passion they have to keep you entertained, this site is constantly working on introducing new games to the list in addition to the best roulette, blackjack, craps, baccarat, classic and video slots and video poker.

Plus) Customer support: The support system and staff are available 24 hours every single day, and you can reach them through a toll-free phone number or through Even more conveniently, you can get to them via live chat.

 Plus) Payments and withdrawals: The website has a unique banking system that makes it safe and easy for you to make deposits as well as withdraw at your own convenience and with peace of mind. The major deposit methods are Wire Transfer, Debit Card, Credit Card, Moneybookers, Neteller, Paysafe Card and ePassporte. You will never have to suffer the agony of following up on missing funds as the systems updates your account automatically and promptly. This allows you more time to focus on having fun as you gamble.

 

UK – William hill

Bookmaker founded in 1934, is one of the most well-known and respected brands in the betting industry. You can place your bets on the internet, over the phone and business trades throughout the UK. They are online since 1998 and employs 16,000 people in nine countries. Currently serves more than 3 million active online customer account holders. And places in Italy and Spain under license, and William Hill United States operates in the states of Nevada. They have more than seventy years of experience in the book industry, serving hundreds of thousands of customers through the biggest betting of retail real estate in the UK, which is the market’s leading betting Telephone services in an exciting range of online gambling and gaming opportunities. In short, it is universally recognized as one of the world’s leading gaming companies.

Customer Service

William Hill offers 24/7 support to multilingual customer service. You can contact them by e-mail, live chat, international phone support, fax, registration form on their website or provide regular jobs. If you are looking for a quick response you should try to call them as their staff is very helpful and quick to resolve any issues they offer.

Coverage and betting odds, live and radio broadcast

Maybe they do not always offer the best margins on the network, but their chances quite acceptable by referring to major leagues. Profit in the margin of football is about 5.6%, while it is excellent in basketball with a margin of only 3.5%. With a group on a wide range of bets a particular interest in football or tennis, and it has become one of the most betting searches. Make mistakes in the rare cases where to make the odds, but they do not change their chances very often, so this is visible when talking about the quality of the odds. It offers three forms of odds, decimals, fractions and America. They offer live shows from many sports events (WHTV). WHTV service that allows you to watch high quality sport as it happens with live markets in the game. And it covers hundreds of events through football, tennis, billiards and other sports. Particularly useful is the direct broadcast racing horse that you will not find in too many places on the internet.They also offers a radio service where you can listen on live air broadcast, Chancellery and previews On the daily horse racing of the UK and Ireland in addition to the choice of greyhounds. There are three stations to choose from, horse racing, and commercial radio and shops in the game. To play radio air seven days a week from 14:00 to 22:00.

About the benefits of William Hill

Although they do not possess many defects, they can still improve their offerings in non-English speaking markets. It seems to pay attention to UK markets and it can certainly improve other European markets, especially in Eastern Europe. The live broadcast, free of charge deposits, good neighborhood betting unit and odds in a game that is so @ 1.91 to 1.91 @, are some of the strongest views. And improving the display of European basketball tournaments also greatly increased tennis in recent times, and offers a lot of private and very interesting bets. The conclusion of this review, William Hill, is that if your bets are based on European markets and the UK, they are one of the best bets you can use.

Mobile betting and promotions

Bet on all markets in all sports that you can find on the Internet with their mobile apps. It includes bets in play, and quick access to accumulators and lists of “hot shots” so you can see what everyone is supported without the need to search. They give each league treatment in the game – and not just the games on television. It is simple and fast and reliable, you can sign up for our safe deposits and withdrawals, and bet on a market in the app. It gives information Racing Post also highlighted the inside line and instant access to the first 10 horses that have supported so that you can get a multiple of your bets on faster than ever. Even if you do not want to bet, this app is great to see the latest results in all sports in real time.
Google Traduttore per il Business:Translator Toolkit

UK – 32Red Casino

32Red Casino1

Of all the online casinos I’ve played (and that figure is over 150 now!) 32Red is, in my opinion, the best casino I’ve come across to date, an opinion borne out, I’d suggest, by the fact that it won Best Casino Of The Decade in the prestigious Casinomeister awards. I’ve played here for well over 10 years now and it’s still my first port of call despite conducting online casino reviews for over 100 online casinos here at TCC and it will probably become obvious as you read my 32Red casino review why it is on my list of top online casinos (you could apply similar comments to Dash casino which is another 32Red brand).
As someone who knows the online casino scene very well and gets immensely p*ssed off by slow cashouts and poor customer support, that’s as big an endorsement as I could give to any online casino quite frankly but I should add that in June 2013, 32Red slightly altered the way payouts are handled and now that means at weekends there is no cashout processing anymore. Which is a shame but not a deal-breaker for me and although the defaault reverse pending time is now 24hours too (previously just 4), 32Red still offer a manual flushing service which guarantees the cashout gets processed in the next (daily) payment run.
As an independently run Microgaming Casino with a complimentary mobile product (see my 32Red mobile review for more information) and a Live Casino as part of the download suite (see the live casino review for more details on how this compares), 32Red is based in Gibraltar with it’s own friendly team of support and back-end staff who accept players from pretty much any country with the exception of the USA. There’s no doubt that 32Red casino’s reputation is largely based on the way in which customers are treated. In an industry known for attracting more than the odd cowboy or two, it’s refreshing to see a casino consistently get positive comments on the prominent player forums.
In fact, in all the time I’ve been active in these circles, the only complaints I’ve ever seen levelled against 32Red casino in the player forums are bonus related – an area that most online casinos come in for from time to time, mainly down to unclear or overly-complicated terms and conditions that have been applied.
So let’s clear that area up first. 32Red provides a signup bonus (you can see the current one here) as most casinos do, with restrictions obviously. 32Red’s wagering restrictions and bonus structure are pretty much the “norm” but a fair few players still fail to understand bonus terms so, if you intend to take one (and personally I would only do that if your aim is to play for entertainment rather than winning), make sure you read the Terms & Conditions before you play with a bonus (apply that advice to any casino you choose to play at!).
Until last year, (I’m updating this review in March 2014) new players had to claim the 32red signup bonus but I have noticed that my regular loyalty match bonuses (100% – 200%) started being credited automatically which I am not a fan of as I find bonuses restrictive (typically wagering is 30x the bonus before you can cashout). But if you email or chat to support, they will not only remove the bonuses immediately but flag the account not to receive them automatically if that is what you prefer. Now, whether the signup bonus itself is now auto-credited too now I’m not sure but you can have it removed if you want to. That’s the bottom line.
Loyalty Scheme
My one reservation about 32red is the fact that until you are a loyal player and a member of their Club Rouge VIP programme which is by invite (or you can ask 32Red to review you for membership after playing for a while!), you may not initially fully appreciate why 32Red are so revered. If you are a regular player looking for a casino who will treat you right, play a fair game, pay you promptly and reward you with loyalty gifts from time to time then 32Red casino is a great choice. In all my experiences playing online and in all the casino reviews I have conducted, I seriously don’t believe I have found an online casino that quite rivals 32Red on that front.
Games
Using Microgaming software (with 300+ games available in Instant Play or 600+ in the Download casino), 32red casino gets all the latest games as soon as they are released (although there no land-based slot games here I should add) and as with all Microgaming software-powered casinos, these really seem to be the most aesthetically pleasing (although Playtech slots and Live Dealer games at places like Bet365 casino give Microgaming a run for their money). From several variants of Blackjack (see 32Red’s Blackjack page for more info), several versions of online Roulette) to Video Poker including Deuces Wild, All American, Double Double Bonus, Deuces Wild, Jacks Or Better and several others, plenty of slot machines of course and even a range of pub-style fruit machines. You get the “Auto-Play” facility on many games and for newbies, or Video Poker players not quite confident on the strategy, there is Auto-Hold too, always holding the right combination of cards for the optimum return.
On top of that, there is also a live casino featuring Playboy bunny dealers and offering Blackjack, Roulette and Baccarat plus a popular slot tournaments module (in the 32red download casino only) with daily freerolls and buy-ins on a variety of games.
Depositing & Withdrawing
At writing, 32Red casino supports a number of banking options (list of deposit & withdrawal options) which obviously include debit and credit card and various eWallets. Unusually, they will also allow withdrawals to a credit card (where legally applicable) and with a 24 hour “reverse pending” period in place (with manual flushing on request), processing is generally done on the following day but there is no weekend cashout processing anymore.

UK – LeoVegas

 

Overview

Leo Vegas casino multi software casino and unfortunately have demonstrated a willingness to enforce their terms and conditions in an inconsistent fashion in such a way to benefit the casino financially.

Trustworthiness

During a recent complaint, Leo Vegas enforced a maximum bet rule when a player hit a large win, confiscating funds, but refused to apply the same term consistently to several months worth of wins and losses where the same rule had been consistently broken. If the play is to be considered null and void when the player won, then it should equally be void where the player broke the rule and lost.

This inconsistent and bias approach provides an incentive for the casino specifically not to inform the player where their play as broken rules as long as the player is losing, as the casino knows that when the player wins they will simply void their winnings. As such this creates a ‘no win’ situation for the player and is highly unethical.

Payout SpeedUsing Neteller all of our reviewers report withdrawal normally paid within 24 hours.

Maximum Withdrawal – £4000/day and £20000/month

Minimum Withdrawal – None listed

Banking options available – Credit/Debit cards, Neteller, PaySafeCard

We recommend using Neteller for speed, convenience and security.

Bonuses

200% up to £100.

Cashable – Can be withdrawn once the wagering requirement is complete.

Wagering Requirements;

  • Slots – 35xbonus
  • Blackjack – 350xbonus
  • Roulette – 350xbonus
  • Baccarat – 350xbonus
  • Video Poker – 350xbonus
  • Table Poker – 350xbonus

Adjustments to ratings;

  • Bonuses on subsequent deposits (+1) – 2nd deposit 100% up to £150, 3rd deposit 50% up to £200, 4th deposits 25% up to £250

Game Weightings (already account for in Wagering Requirements)

  • Slots (all varieties) 100%
  • Table Games 10%
  • Video Poker 10%
  • All other games 100%

Notes

Promotional bonuses, Competitions and Free spin offers are only available to users from Austria, Switzerland, The Netherlands, Germany, Finland, Norway, United Kingdom and Sweden.

SoftwareLeo Vegas casino use NetEnteraitmen software for their instant play casino and overall have 25 casino softwares according to their live chat agent. They also add in a selection of slots games from BetSoft, Play ‘n Go, NextGen Gaming, iSoftbet and many more.

Licencing

LeoVegas hold the following gambling licenses :

  • United Kingdom Gambling Commission – The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. LeoVegas currently use IBAS.
  • Malta Gaming Authority – In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we’ve managed to resolve a number of credible player issues working with the MGA.

 

Closing Thoughts

Until Leo Vegas wake up to the reality that rules are rules and have to be enforced in such a way as to ensure that players as well as the casino are treated fairly, they’re never going to be a market leading operation.